Customer Journey Manager

The Top Energy Group operates throughout the Far North delivering geothermal electricity generation and electricity network operations. We are enabling Northland to contribute to the decarbonisation challenge by transforming the Top Energy Group into a technology-enabled energy company that generates and facilitates two-way energy flow between renewable energy generators and consumers.

About the role

We are seeking a person who can ensure an end-to-end, customer-centric experience for customers interacting with our Network team and who can drive consistent communication, service performance and continuous improvement. They will be responsible for actively managing the customer journey across Network delivery, Customer Initiated Works queue management and ICP management, while owning the CRM platform and the relationship with our Call Care contact centre.

This role will be based in K...