A Customer Liaison Officer from a manufacturing environment is needed in Bloemfontein (Freestate).

Reporting to the Industrial Business Development Manager.

Key Responsibilities:

• Deliver professional, efficient, and courteous service to customers via telephone and email.


• Resolve customer queries promptly, aiming for first-time resolution wherever possible.


• Process customer orders accurately using SAP while ensuring stock availability and customer credit status.


• Coordinate closely with Business Representatives, Warehouse, Distribution, and Logistics teams to ensure timely order fulfilment.


• Keep customers informed regarding order status, delivery schedules, and any delays.


• Process customer claims, returns, rotations, and check-and-charge transactions in accordance with company procedures.


• Prepare quotations and ...