Overview To ensure smooth sales operation and satisfactory customer service to all customers (both internal and external). Qualifications Educational Qualifications Matric (Grade 12) Certificate in Customer Service / Marketing / or related (NQF 5) Experience Up to 3 years’ Customer Service experience / operating as a Call Centre Operator/ Customer Liaison Officer in a Retail/ manufacturing environment. Responsibilities Major Responsibilities and Key Results Areas End-User Administration Delivers the best possible experience to each business, customer and End-user queries. Problem-solving with a can-do attitude Offers fast, courteous and knowledgeable service at all times when assisting with telephonic and e-mail queries Ensures End users are understood clearly to avoid repeat queries and complaints and offer first-time resolution Identifies and solves problems within its own operating area in line with the company's core values Order Processing Contacts customers daily as per calling s...