Description
You will be ultimately responsibility for handling activities as outlined below:
- Take ownership of CARE activities (Pre, During & Post) necessary to achieve exceptional customer feedback and customer satisfaction scores.
- Support operational ownership in resolving customer enquiries and complaints within D+1 working days.
- Deliver effective walk off post completion activities that are coordinated by the Customer Manager.
Key Responsibilities
Key Responsibilities
- Effective CARE completion on all projects
- D+1 % contact close out support
- 80% Walk Off completion (successful visits & score captured)
Core Responsibilities
Strategy: