Assuring high quality of service delivery based on Service Level Agreements and agreed KPIs
First contact for issues escalation within B2C process (Customer Master Data)
Cooperation with Internal and External Audit
Performing B2C (Customer Master Data) controls
Advising other team members in terms of B2C (Customer Master Data) process matters
Introduce Improvements within B2C process (Customer Master Data)
Coordination:
Coordinate completion of B2C (Customer Master Data) processes
Delegate tasks
Distribute the workload and supervise the team in day-to-day operations
Managing HR Matters
Communicate deadlines
Monitor the team performance
Resolve or escalate any process issuesAttend and lead team meetingsPrepare reportsBuilding relationship with the countries during day-to-day operations
Communication:
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