Customer Operational Intelligence Manager

Permanent, Full Time

£44,605 to £52,476 per annum

Location: Chelmsford*

Working Style: 

Closing Date: 13th July 2026

*Please note this is a hybrid-working role, with a requirement to work in the Chelmsford office one day per week on average, depending on business need.

The Customer Operational Intelligence Manager is a pivotal leadership role within Customer Services, responsible for shaping the future of customer intelligence, insight and performance.

Leading a team of intelligence professionals, the postholder will transform customer, operational and performance data into meaningful intelligence that drives strategic decision-making, service improvement and exceptional customer outcomes. Working closely with senior leaders across Customer Services, they will provide the insight, challenge and foresight needed to anticipate demand, identify opportunities, mitigate risks and inf...