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Customer Operations Analyst, Scommerce

Company

Shopee

Location

manila, metro manila

Posted

June 04, 2026

Position Overview

  • Conduct troubleshooting for IHS and Webchat bug escalations.
  • Participate in User Acceptance Testing (UAT) related to feature enhancements.
  • Actively participate in Product meetings regarding feature enhancements.
  • Identify gaps in IHS and Webchat systems for continuous improvement.
  • Collaborate with various stakeholders to identify bottlenecks and launch Feature Request Forms (FRF) to trigger system improvements.
  • Constantly identify innovative ways and recommend system enhancements to streamline operational processes.
  • Maintain dashboards and create or translate reports via Looker Studio.
  • Develop Standard Operating Procedures (SOPs) and process flowcharts.
  • Create user sub-accounts in the Agent Operation Platform and Merchant Sub-Account Platform.
  • Whitelist shops in Enhanced PFF, manage sub-accounts, and organize group shipments.
  • Perform ratings and reviews migration.
  • Bind shops in the...

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