About Smith System

Smith System exists to reduce collisions, protect drivers, and save lives. Crashes aren't accidents—they're predictable and preventable. For more than 70 years, Smith System has helped organizations build safer drivers through proven behavior-based training and modern driver risk management solutions.

Position Summary

The Customer Operations Manager is responsible for leading and developing a Customer Facing Team (CFT) while ensuring exceptional customer outcomes, strong client relationships, and long-term account retention. This role combines people leadership, customer strategy, and operational excellence to help customers achieve measurable fleet improvement results.

Reporting directly to Operations leadership, this position plays a critical role in customer satisfaction, employee development, retention, renewals, and long-term business growth.

Key Re...