About the Role

At Mercedes‑Benz Financial Services, our customers are at the centre of everything we do. As a Customer Operations Specialist, you’ll play a vital role in delivering exceptional customer experiences while supporting the smooth day‑to‑day running of our contact‑centre operations.

This is a fast‑paced, varied role where no two days are the same. This is a great opportunity to develop a broad skill set and make a real impact where it matters most.

While this role is initially temporary, it provides a strong foundation for starting your career with Mercedes‑Benz Financial Services, with the potential to progress into permanent opportunities across the business.

What You’ll Be Doing

* Handling inbound customer enquiries via phone and email

* Managing escalated queries with professionalism, empathy, and sound decision‑making

* Identifying and supporting vulnerable customers with care and patience

* Working collabo...