**Job Posting End Date**

07-19-2026
Please note the job posting will close on the day before the posting end date.

**Job Summary**

Supervise a team of Customer Operations Associates in their day-to-day duties that include applying the organization's policies and procedures in response to customer needs. Plan, monitor, evaluate, and supervise work activities to achieve operational requirements and quality standards. Provide assistance to Associates and Management with administrative responsibilities.

**Job Description**

**What you’ll do:**

**Essential Job Functions & Tasks**

+ Monitor individual and team performance to achieve departmental and Company goals including, but not limited to: budgets, operational performance, customer satisfaction, etc.
+ Direct the investigation and resolution of customer inquiries and complaints, billing, credit, and other back office customer related work, complete documentation, and p...