Customer Project Manager are responsible for leading the projects to achieve on-time, within-budget, high-quality delivery while achieving customer satisfaction. They are responsible for project metric tracking and managing project financials and profitability.

They identify risks and issues and develop risk response strategies. They lead or support the execution of the contract Change Management process and manage partner delivery and commercials when third-party technical delivery resources are engaged. They conduct project support activities and build Cisco's project community by sharing lessons learned, best practices, and participating in the PMO Role Community.

**Engagement Context**

+ Customer Program Manager owning end-to-end delivery of Cisco CX services projects for a leading Service Provider in Australia — one of Cisco's strategic SP accounts.

+ Sydney-based with on-site presence at the customer's campus and a hybrid working arrangement as...