Customer Program Specialist

Position Type : Permanent

Location : Kohl & Frisch Limited (Concord, ON)

Department : Manufacturer Relations

The Customer Program Specialist is responsible for the maintenance, execution, and ongoing optimization of customer‑facing pharmaceutical programs within internal host systems, with a strong focus on data accuracy, operational integrity, and cross‑functional coordination. The role is primarily accountable for administering the Auto Substitution Program, which supports the substitution of generic molecules in alignment with pharmacy retail customer requirements and preferred vendor strategies.

Responsibilities

• Monitor data integrity, identify and resolve exceptions, manage supply disruption responses, and serve as the subject matter expert for assigned programs.
• Maintain and update pharmaceutical program data within host systems, ensuring accuracy, completeness, and ...