**Description**

The Customer Programs Support Lead will support Sacramento Municipal Utility District (SMUD) customer programs by coordinating day-to-day application/rebate processing, customer communications, CRM updates, reporting, quality control, and escalation support. This role will serve as the working lead for Customer Programs Support Specialists and will help ensure that customer inquiries, program applications, follow-ups, reminders, surveys, and reporting tasks are completed accurately, consistently, and in alignment with SMUD-approved program rules and procedures.

This role requires a strong customer service mindset and the ability to represent SMUD and Leidos professionally, accurately, and consistently in all interactions with customers, contractors, CCA clients, and internal stakeholders. Over time, this role may also support direct coordination with SMUD stakeholders and CCA clients, requiring strong professional judgment and the ability to represent ...