Customer Quality Engineer, China Sales Company

Group: Asia Pacific Group - Asia Pac
Division: Sales Company Asia Pac
Location : CHN Shanghai Jin Qiao
Job Family : Quality
Job Type : Regular
Posted : Jun 30, 2026
Job ID : 63461


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Position Summary:

Responsible for enquiries handling, quotation, order confirm and processing, and coordinate related work for targeted customer service level with satisfied customer service .


Job Responsibilities:
+ Handle customers’ quality claims, re-arrange replacement, follow-up goods return etc. for in warranty quality claims
+ Coordinate problem solving (root cause failure analysis) and corrective action with China Sales Company, Divisions and all relevant departments. Coordinate the analysis of field return information for areas of quality improvement.
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