Demonstrates intermediate knowledge and skills within Quality tools and methods and Training for FSO.
Provide & participate various training to AMAT employees, supplier, customers as needed.
Receives a moderate level of guidance and direction.
Work with the field service focal person and the customer to fully understand the issue.
Assume as primary focal responsible for driving corrective action and proactively resolving issues.
Facilitate monthly/quarterly reviews with the customer quality team and GM of the Field Service Organization to review the performance of key factors that drive the success/failure of Key Performance Indicators.
Gather solutions, such as the Supplier Corrective Action Requirement (SCAR) to fill gaps in performance.
Capture the voice of external customers by working with the GM of the Account Team to develop KPIs and metrics/measurement standards.
Coordina...
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