Responsibilities:

• Responsible for customer quality docking, receive customer quality feedback on silicon photonics chips, record and track the whole process of problem handling, and respond to customer demands in a timely manner; familiar with FA methods and chip testing, able to decompose FA plans and complete re-inspection of customer returned chips.
• Lead the investigation and analysis of customer complaints, work with PQE, design and other departments to identify root causes, formulate CAPA measures, verify rectification effects and submit customer rectification reports.
• Identify and transmit customer quality requirements, convert them into internal company requirements for production, testing, visual inspection and other links to ensure products meet customer needs.
• Regularly conduct customer quality follow-up visits, collect feedback, summarize data, analyze pain points, and promote continuous improvement of product and service qua...