**Job Description Summary**
As we, across GEV, double down on our Quality maturity efforts and elevate Quality to be our “right to win”, we are also starting to measure the impact of our Quality efforts in terms of Customer Experience. Customer Quality & Experience Leader for Global Services will develop and deploy this CX transformation strategy across this largest business line for Gas Power. The leader will partner closely with ITR Regions and serve as the voice of the customer across internal Parts, Repairs, Upgrades and Field Services Valuestreams.



**Job Description**

**Roles and Responsibilities**


+ Strategic Leadership:
+ Customer experience strategy — Partner with Power Business Operations COE and define / execute a multi‑year CX vision aligned to Global Services business line goals and evolving market expectations with new customer archetypes.
+ Executive influence — Partner with Value Stream Leaders and cross-Gas Power busin...