You’ll be working directly on the front line, acting as the face of Thames Water for their customers.

Each year, Thames Water conducts over 500,000 tests on water samples taken from treatment works, reservoirs, and randomly selected customer properties. This rigorous testing ensures that drinking water consistently meets the highest quality standards.

What you’ll be doing as a Customer Water Quality Officer

You’ll spend a lot of time out and about, travelling between customer locations and sites, and working as part of a busy, supportive team across a wide geographical area.
You’ll be responsible for testing water samples and making sure sampling records and equipment are maintained to the right industry standards.
You’ll also support investigations into supply issues and customer complaints, helping to resolve problems quickly and professionally.
Please note the internal title of this role is Water Quality, Technician.

What you should bring to the ...