Job Description
Insight Global is assisting a global manufacturer of luxury glassware in their search for an Quality Control Specialist that will be sitting in Fairfield, CA. In this customer facing position this individual will be responsible for maintaining the company standards for all of the products shipped to the local markets.

Key Responsibilities:
• Serve as the customer-facing representative for quality-related inquiries and concerns.
• Conduct on-site visits to client facilities to troubleshoot and resolve product issues.
• Collaborate with internal teams to identify root causes and implement corrective actions.
• Support continuous improvement initiatives by analyzing recurring issues and proposing process enhancements.
• Provide technical support and training to clients regarding product handling and quality expectations.
• Maintain detailed records of customer interactions, complaints, and resolutions.

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