Responsibilities

• Acting as first point of contact for Linde customers, in relation to order placement, order related queries, complaints, product and service information and account information.
• Provide assistance to customers specific to delivery follow-up and customer feedback/complaint.
• Being a member of the Customer Relations Team, demonstrates the objective of ensuring delivery of all orders processed, and the resolution of all complaints and inquiries received by the team and thereby, ensuring customer satisfaction.
• Acts on defined process at the country level and with the wider shared services team to help ensure a fully customer focused approach is delivered.
• Seeks to identify root cause issues and develop improvements with senior management.
• Seeks to maximise customer satisfaction by providing professional customer service handling for both internal and external customers.
• Ensure adherence to cor...