Customer Relations & Complaints Executive

Location: Hove, East Sussex
Salary: £27,000 - £32,000 DOE + KPI Bonus Scheme (OTE £29,500 - £36,500)
Job Type: Permanent, Full-Time
Hours: Monday to Friday, 9:00am - 5:30pm (1-hour lunch break)
Additional Requirement: One Saturday per month on a rota basis (paid or time off in lieu)

Are you an experienced customer service professional with a passion for delivering outstanding customer experiences and resolving complaints effectively? We are recruiting for a Customer Relations & Aftercare Executive to join a successful and growing business based in Hove.

This is an excellent opportunity for someone with a background in customer complaints, aftercare, customer success, customer support, service delivery, or customer relations who enjoys taking ownership of cases and ensuring customers receive an exceptional service journey from start to finish.

Working within a fast-paced customer experience tea...