Job Title: Customer Relations Coordinator
Job Description
The Customer Relations Coordinator provides timely, professional, and friendly support to customers by handling high volumes of incoming calls, managing order and shipping inquiries, and coordinating with internal departments to ensure accurate and efficient delivery of products and services. This role requires strong communication, organizational, and problem-solving skills in a fast-paced environment, as well as the ability to use automated systems and office software to maintain accurate customer records and support business objectives.
Responsibilities

+ Answer all incoming customer phone calls promptly and professionally, maintaining a pleasant and friendly atmosphere for customers to conduct business.

+ Meet or exceed a daily quota of customer phone calls while minimizing abandoned calls and ensuring high-quality service.

+ Effectively respond to customer administrative questions or rout...