About Geely
Position Objective To lead and develop the Customer Relations function in Spain, ensuring regulatory compliance, manufacturer standards alignment, and the delivery of a premium end-to-end customer experience across the dealer network. The role is accountable for customer satisfaction (NPS/CSI), case resolution governance, retention strategy, and reputational risk mitigation in the Spanish market.
Key Responsibilities
- Customer Experience Strategy & Governance Define and implement the CRM strategy for Spain in alignment with OEM general standards and local market requirements. Establish and optimize customer case management platforms, workflows, escalation matrices, and SOPs. Ensure consistent application of customer policies across all dealers and business partners. Lead the localization of global customer experience programs for the Spanish market.
- Regulatory & Compliance Management Ensure full compliance with Spa...