Join Manulife as a Customer Relations Officer to enhance service quality for employers and members. This role guides inquiries about the Mandatory Provident Fund (MPF) scheme and drives resolution efficiently.
We are seeking a proactive Officer for our customer service team for a 12-month contract. The ideal candidate is customer-focused with strong communication skills and excellent attention to detail. Responsibilities include addressing inquiries via various channels, ensuring timely follow-up, and contributing to continuous service improvement.
Key Responsibilities:
• Manage employer and member inquiries through multiple communication channels
• Provide clear and accurate information on MPF schemes
• Conduct timely follow-ups on outstanding cases
• Collaborate with stakeholders to resolve customer issues
• Maintain accurate records of customer interactions
Requirements:
• Diploma or bachelor’s degree in business or finance
• 3-4 years of customer servi...