Become a Customer Relationship Advisor at Martin Brower, focusing on building strong ties with restaurant partners and enhancing their operational success. This bilingual role combines interpersonal skills with analytical insights.
In this key position, you will interact directly with restaurant owners, guiding them through our processes while addressing their concerns. Your responsibilities will include analyzing customer feedback to inform strategic improvements and leading facilitated discussions to drive KPI enhancements within the organization.
Key Responsibilities:
• Foster positive relationships with restaurant owners
• Serve as escalation point for customer issues
• Maintain and analyze customer database
• Facilitate Restaurant Experience Meetings for KPI improvement
• Partner with construction teams for openings and closures
Requirements:
• Minimum 3 years’ experience in hospitality or related field
• Post-secondary education in business or supply...