Customer Experience Manager

Location: Hyderabad, India

Company: Snoot – Pet Health, Grooming and Pet Essentials Delivery Services

Job Type: Full-time

Experience:

2-3 yrs in Customer Relations / Sales

Key Responsibilities

Client Management:

Handle customer requests, ensuring prompt responses and resolutions.

Monitor and manage customer feedback and grievance redressal to enhance client satisfaction.

Leverage Zoho CRM to maintain client records, track interactions, and improve engagement.

Utilize automation and AI tools for timely alerts and follow-ups with clients and internal teams.

Service Excellence:

Ensure on-time and successful service delivery in coordination with veterinary and grooming teams.

Implement strategies to enhance the overall customer experience.

Sales & Cr...