Customer Resolution Analyst Representative

Work Flexibility: Onsite

Job Summary

Responsible for supporting channel customers by providing order entry support and customer service throughout the order lifecycle. This role manages basic to medium complexity orders, responds to customer inquiries, and coordinates with internal teams to ensure accurate order processing and timely delivery. The position also serves as a point of contact for customer inquiries, helping resolve operational issues and ensuring a positive customer experience. The candidate should proactively identify opportunities to improve service and strengthen customer relationships while ensuring that customer expectations are met or exceeded.

Key Tasks & Responsibilities (Essential Functions)

• Enter customer purchase orders accurately into the order management system.
• Provide standard pricing and support non‑standard pricing requests in coordination with i...