Customer Resolutions Specialist (Complaints)
Location: Altrincham (Fully Office Based)
Salary: £26,228 + Bonus (up to £1,200 per year) + Excellent Benefits
Hours: 37.5 hours per week
Shifts: Monday-Friday between 8am-6pm, plus 1 weekend day every 3 weeks

Resolving Problems. Restoring Trust. Making Every Outcome Count.

This is an opportunity to take ownership of our most complex customer cases, turning challenging experiences into positive outcomes.

As a Customer Resolutions Specialist, you'll investigate customer complaints and escalations, identify root causes, and deliver fair, thoughtful resolutions that protect both our customers and our reputation. Working closely with teams across the business, you'll play a key role in ensuring every customer receives a professional, empathetic, and effective service.

We're looking for someone who thrives on investigation, enjoys solving complex problems, and is passionate about delivering excellent cu...