We are a global smart mobility SaaS company with over 2 million subscribers across 23 countries, seeking an experienced Customer Care Retention (B2B) professional to support corporate clients and enhance customer satisfaction and service quality.

Responsibilities

1. Act as the primary point of contact for key B2B accounts, handling inquiries and service requests via inbound calls, as well as email correspondence.

2. Provide first-level technical support and proactively conduct outbound calls to follow up on cases, system issues, non-streaming units, and customer requests.

3. Monitor fleet repair activities daily and ensure compliance with the fleet non-streaming list.