Customer Service Rep II
Hours: 8:00am-5:00pm ET
Pay: $43k-$60k CAD Annual
The Customer Service Rep II delivers high‑quality B2B customer support in a fast‑paced, high‑volume environment. This role is primarily focused on email case management, SLA compliance, and accurate RMA processing while ensuring a consistent, professional customer experience and strong operational compliance.
What You’ll Do:
Manage high‑volume email casework, handling approximately 1,800 customer emails per month (~70 per day) across shared inboxesDeliver timely, accurate, and professional customer responses to meet or exceed SLA requirementsProcess an average of 375 RMA lines per month, consistently exceeding standard team productivity benchmarksEnsure high accuracy and strict adherence to established RMA, approval, and compliance processesApply strong critical‑thinking and problem‑sol...