Company Overview

ContactPoint360 is a fast‑growing, Canadian‑owned BPO with over 3,500 employees worldwide. We focus on delivering exceptional people and customer experiences and are proud to be recognized as a Great Place to Work.

Position Overview

We are looking for a Customer Experience Advocate to drive memorable, positive interactions with our customers and support our team in Monterrey, Mexico.

Responsibilities

• Embark on a mission to create memorable and positive interactions with our valued customers.
• Act as the go‑to hero for solving various challenges, including registration issues, missing packages, courier assistance, billing inquiries, and technical concerns.
• Infuse every interaction with empathetic, compassionate behaviors, demonstrating genuine concern and unwavering determination to make things right for our customers and our exceptional staff.
• Exemplify integrity in time management, productiv...