Job brief We are looking for a Customer Service Trainer to educate our support, sales and customer service teams by conducting seminars and interactive courses. Customer Service Trainer responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires. If you’re familiar with teaching soft skills like negotiation and problem-solving, we’d like to meet you. Ultimately, you will make sure our customer service representatives develop their skills and successfully address clients’ needs. Responsibilities Develop digital and print educational material (e.g. videos and manuals) Organize classroom-style seminars about product features and sales techniques Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management) Identify individual and team skills gaps Schedule regular training sessions (e.g. monthly or quarterly) Ensure new hires take on basic sales ...