Administrative
New Hartford, NY, US


JOB SUMMARY: The Account Specialist is a front-line customer service contact who is responsible for ensuring that the needs of an assigned group of customers are identified and addressed using specific account strategies.


ESSENTIAL JOB FUNCTIONS (COMPETENCIES):

• Maintain and grow current business by developing and nurturing current accounts

• May actively seek and pursue new business opportunities

• Address incoming telephone calls, faxes, emails and any other communication in a timely manner

• Quote prices, lead times, credit terms to customer per established guidelines

• Follow up on quotes to close business or to determine the reason an order will not close

• Review and accept sales contracts including changes and expedites

• Manage customer accounts receivables to ensure that customers can place and receive orders easily

• Accurately enter ne...