Customer Service / Admin Assistant

Location: Remote (Work from Home)
Schedule: Monday–Friday, 9:00 AM–6:00 PM (PST, CST, EST) |
Compensation: $1,250 USD/month first 90 days, $1,500 USD/month after

About the Role
Operators are bleeding revenue from missed calls, CRM chaos, and admin pulling managers off the floor — this role fixes that cleanly. You own the entire customer communication lifecycle so location managers stay focused on growth, not inbox triage.

What You'll Actually Do

• Own inbound/outbound coverage across phone, email, SMS, and chat — no channel left hanging
• Manage appointments end-to-end: scheduling, confirmations, reschedules, reminders, light service recovery
• Keep CRM/help desk notes, tags, statuses, and follow-up tasks clean and current
• Handle routine franchise admin so managers stay locked on operations
• Run escalations (billing, complaints, franchisee issues) per a clea...