Key Responsibilities

• Respond to customer inquiries through email, chat, or support ticket systems
• Provide administrative support, including documentation and data entry
• Maintain accurate and up-to-date customer records in internal systems
• Coordinate with internal teams to assist in resolving customer issues
• Prepare reports, summaries, and other administrative documents as required
• Support the customer service team in delivering a high standard of service

Requirements

• Strong written communication and organizational skills
• Previous experience in administrative, customer service, or support roles is preferred
• Ability to manage multiple tasks and prioritize effectively
• Reliable internet connection and a quiet, distraction-free home workspace
• Proficiency in basic computer tools such as Google Workspace, Excel, and CRM systems
• Strong attention to detail with good problem-solvi...