Respond promptly and professionally to incoming calls, customer inquiries, and service requests.
Resolve customer issues or elevate them to the appropriate personnel when necessary.
Assist and serve walk‑in customers courteously.
Sales and Order Processing: Create and process sales orders accurately in the system.
Submit e‑invoices through customer portals and email as required.
Prepare necessary documentation such as invoices, commercial invoices, and packing lists for overseas clients.
Ensure timely posting of customer documents (e.g., delivery order copies) as required.
Organize and file delivery orders (DO), invoices (INV), and purchase orders (PO).
Manage the procurement of office stationery and warehouse consumables on an annual or semi‑annual basis, or for special ad‑hoc purchases directed by management.
Coordinate shipments, including the preparation of shipping docu...
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