Customer Service Administrator
Salary: £12.77 per hour plus 25 days annual holiday entitlement
Hours - Full- Time Monday to Friday 8am to 5pm
Based at Sheffield S9 1DT
Job purpose:
As part of a team, the Customer Service Administrator will support the Customer Service Team in delivering a consistently high level of service to users and the wheelchair service team and ensure administration is completed in an accurate and timely manner.
Key responsibilities:
* Answering the telephone and inputting any relevant information from the telephone call into the database on the computer.
* Develop strong relationships with the wheelchair service team.
* Update computer records for reconditioned and new wheelchairs.
* Raising job cards on the computer system and ensuring all details are correct and ready for the engineer to carry out the visit to the service user.
* Contact service users to arrange visits by the engineer for repairs, collections and deli...