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Customer Service Advisor (4 on/ 4 off nights)

Company

Manpower

Location

Inverness, Scotland

Posted

July 08, 2026

Position Overview

CustomerService Advisor (4 on/ 4 off nights)

Salary: Β£16.11 per hour (Combined standard rate and shift allowance)
Location: Capgemini, Inverness or Nairn
Hours: 4 on / 4 off shift pattern (18:00-07:00 nights, 07:00-18:00 days)


Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.

In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.

What you'll do

  • Respond to customer requests via telephone, email, and web chat
  • Log all requests using the appropriate call logging software
  • Resolve issues or provide advice and guidance where possible over the phone
  • Assign calls to the relevant support teams when needed
  • Action Back Office requests when required
  • Advise customers and support teams on know...
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