Customer Services Advisor

 Redditch office based

£28,000 per annum

Are you passionate about delivering outstanding customer service and ensuring every client has a smooth, positive experience from start to finish?

We’re looking for a proactive and organised Customer Services Advisor to join our friendly team at our Head Office in Redditch. In this vital role, you’ll be responsible for managing the customer journey from installation through to completion — ensuring every step runs efficiently, professionally, and with a personal touch.

Customer Service Advisor key duties:-

As a key point of contact for our customers, installers, and project managers, you’ll:

Provide excellent customer service with empathy and professionalism
Act as the customer’s main contact throughout their installation journey
Make daily outbound calls to customers and installers, proactively addressing issues and keeping everyone informed
Liaise with ...