ROLE SUMMARY

The Customer Service Advisor is responsible for providing telephonic and digital customer support across voice, email and chat channels. The role focuses on resolving remittance, transaction and account-related enquiries, delivering an exceptional customer experience, and ensuring customer satisfaction through accurate, efficient and professional service.

The incumbent will assist customers with money transfers, payment queries, transaction status updates, account support and general service requests, while adhering to company policies, financial regulations and data privacy requirements.

QUALIFICATION

• Minimum: Grade 12 or equivalent NQF level 4

EXPERIENCE

• 1 to 2 years' customer service experience within a contact centre environment
• Experience supporting customers across voice, email and / or chat channels
• Experience handling customer enquiries, service requests and complain...