Contact Centre Advisor

Location: Glasgow (hybrid 2 days office/3 days home after successfully completing training period - 8 weeks)

Contract: Permanent, Full Time (35 hours per week)

Salary: £24,945.00 (salary increases after probationary period (4 months) + again up to £26,724 after 1 year service) + great benefits

Shift patterns between 8am - 6pm Monday to Friday

Start Date: 20th July

This is an exciting opportunity for an experienced Contact Centre Advisor to join my Glasgow based client.

Do you have experience working in a contact centre team who speak to existing customers?

Are you organised and can work to deadlines?

Are you naturally inquisitive and enjoy investigating?

Role Responsibilities of the Contact Centre Advisor

Manage Customer expectations and develop relationships with key stakeholders
Talking to customers about their contract and getting an understanding of next steps
Manage and coordi...