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Customer Service Advisor

Company

StepChange

Location

Glasgow, Scotland

Posted

July 17, 2026

Position Overview

Can you build trust quickly and support people through sensitive conversations?


Do you enjoy solving problems and helping people find practical ways forward?


Are you a confident communicator who can listen, reassure and explain information clearly?


You'll support clients who are dealing with financial difficulty, helping them understand their situation, explore their options and take positive steps towards becoming debt free.


You'll need to listen carefully, ask the right questions, interpret personal and financial information, and create realistic budgets that reflect each client's individual circumstances.


It's not just about giving advice, it's how you build rapport, communicate clearly and guide clients through what can feel like an overwhelming moment that makes the difference.


About the Role<...

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