The Role

As a Customer Care Analyst, you will be at the heart of our operations, playing a key role in ensuring our customers receive an exceptional service. You will be the first point of contact for our customers, managing appointment bookings, addressing enquiries, and providing solutions to any issues that arise. Your work will have a direct impact on the success of the alliance and the delivery of our commitments.

You will also contribute to wider initiatives, such as supporting social media campaigns to generate appointments and drive engagement with our services, helping us reach more customers and improve overall service delivery.

Here are some of the activities you’ll be involved in…