Customer Service Advisor – Insurance (German & English)

Company: Insurance Company

Location: Lisbon, Portugal

Work Model: On-site

Start Date: 08 January 2026

Job Description

We are looking for a German-speaking Customer Service Advisor to join an international insurance project in Lisbon. You will be responsible for delivering high-quality customer support, handling inquiries, and ensuring an excellent customer experience.

Responsibilities

• Handle inbound customer contacts via phone and digital channels
• Provide accurate information related to insurance products and services
• Resolve customer queries efficiently and professionally
• Maintain detailed and accurate records in internal systems
• Ensure compliance with quality and servic...