£12.71 per hour plus uncapped bonus

35 Hours per week

8.30am to 7am 4 on 4 off shift patter 

Ongoing Temporary Position

Office based – At our iconic Bescot Headquarters

Be the difference when it matters most

When someone breaks down, it’s more than just a vehicle issue - it can be stressful, disruptive, and sometimes unsafe. That’s where you come in:

As a Resolution Specialist, you’ll be the calm, capable voice who takes control in that moment. You’ll solve problems, provide reassurance, and make sure our members get the help they need - quickly, safely, and with confidence.

What you’ll be doing

•Taking ownership of breakdown calls, working quickly to understand the customer’s situation and any vulnerabilities

•Assessing cover and identifying the best solution - from remote fixes through to arranging assistance or onward travel

•Managing the situation end-to-end, from the first call through to resolution