Customer Service Representative

Oldbury

Temporary Ongoing

Full Time

£13.45 per hour

I am recruiting on behalf of my client for an experienced Customer Service Representative to join their team in Oldbury on a full-time, temporary ongoing basis.

This is an excellent opportunity for a customer-focused and organised individual to join a busy office environment, providing professional support to customers while ensuring all enquiries and complaints are handled efficiently. The successful candidate will be the first point of contact for customers, delivering a high standard of service across both telephone and email communications.

Key Responsibilities

Monitor and manage the shared customer service inbox, responding to customer enquiries in a timely and professional manner.
Answer incoming telephone calls, assist customers with their queries, and redirect calls to the appropriate departments where necessary.
Handle customer compl...