Position: Customer Service Advisor Out of Hours (G2)

Location: 36 Orchard Street, Lincoln, LN1 1XX

Start Date: ASAP

Contract Duration: 3+ Months

Working Hours: 25 hours per week - (Out of Hours shifts including evenings, nights, weekends, and public holidays)

Pay Rate: PAYE: £12.76 per hour

Job Reference: OR(phone number removed)

Job Responsibilities

Act as the first point of contact for out-of-hours customer enquiries across Adult Social Care, Children’s Services, and other council services.

Handle emergency and sensitive calls from members of the public and professional partners, including Police and Health Services.

Gather, record, and process information accurately and efficiently while following relevant procedures.

Assess the nature of calls and escalate urgent or safeguarding concerns to the appropriate teams.

Provide excellent customer service across a range of council services, including housin...