Customer Service Advisor – Call Centre

Pertemps are delighted to be working with our public sector client to recruit Customer Service Advisors on a temporary ongoing basis.

⭐Role: Customer Service Advisor 
📍 Location: Edinburgh, Fully office based
🕒Hours: Monday to Friday, 5 days per week, Part Time (10:00 am – 2:00 pm)
💷 Pay Rate: £14.51 per hour
📅Duration: Temporary ongoing
🚀Start Date: Immediately

⭐ About the Role
Working within a busy Repairs Contact Centre, you'll be the first point of contact for customers reporting repair issues. You'll provide excellent customer service, accurately log information, liaise with internal teams and contractors, and keep customers updated on the progress of their repairs.

🔧 Key Responsibilities

Handling inbound and outbound customer calls
Logging repair requests and updating internal systems
Liaising with internal teams and external contractors
Providing updates and resolving customer qu...