Location : Sheffield (Hybrid – approx. 50% office requirement)

Working Hours : Monday–Friday, 08:45–17:00

Type : Inbound Calls Only – No Cold Calling

Are you passionate about delivering exceptional customer service and confident handling a variety of customer queries? We are recruiting Customer Service Advisors to join our Sheffield team.

No prior experience in pensions or contact centre work is required—full, structured training will be provided to support your success.

You’ll be part of a collaborative, supportive team environment where you can grow, develop, and make a meaningful difference to our members.

What the day will look like

In this role, you will be the first point of contact for customers with day-to-day questions about their pension. Responsibilities include:

• Delivering an excellent customer experience through inbound telephone and written queries.
• P...