Role
We have an opportunity for a Customer Service Advisor to join our team in Stratford. Within this role, you will provide clients and customers with excellent, first time resolution service across multiple channels.
Key Responsibilities
Deal with inbound calls from residents and/or social housing provider in relation to repair works; including raising new jobs, appointments scheduling and existing works updates. Adhere to call handling procedures, Axis policies and operation processes in order to ensure First Class service is delivered at all times. Use IT systems to raise new repairs, book in and rearrange appointments for customers and/or clients whilst on the phone. Liaise with clients, Axis operatives, managers, staff and sub-contractors in order to provide updates to works and resolving repairs issues.
Requirements
Previous experience...